Trutech Testimonials & Reviews
Hear What Our Customers Have to Say
I wanted to let you know that I can not say enough good things about your tech Michael Beall! I have four dogs and only one had a slight issue with his presence at first and now he has won over all of them along with us too!!! He is very professionally, courteous, and just a blessing to work with. Mike is very funny, trustworthy, and honest! All that makes or breaks a deal with a company you have chosen to come into your home. Just wished everybody could be like Mike.
An Atlanta customer stated that Dustin Taylor is not only professional but he takes his time explaining things. Dustin is courteous and always reassures him that their rat situation is improving. He also stated that it is hard to find hard working young men dedicated to their profession. He feels that Dustin Taylor is a great asset to Trutech.
In early October, I discovered some critters living in my attic. Through research I contacted Trutech who in turn dispatched Thomas Ward. Although I’m ultimately happy with Trutech, I’m writing this email to laud the efforts of Mr. Ward. I can’t tell you how impressed I was his professional work ethic. He delivered everything promised in the time frame discussed. He returned all of my phone calls, he came by the house to remove and re-trap on a daily basis. Once the trapping stage was complete he did an awesome job of squirrel proofing my attic and house and did a very thorough job. Okay, you’re right, that is his job, but his overall very pleasant demeanor put him over the top. Take it from a home owner that has his share of out sourced horror stories to tell! Thomas told me that he loves his job and it sure showed. That’s very clear, he’s not in it to just cash the checks, and he’s the true Biologist deal! He did a great job!
Thank you! Great service from Ian Williams.
I am a customer of Trutech and I just wanted to tell you that you have a very dedicated and knowledgeable technician in Ansley Sherlock. We had a difficult rat problem and she has worked tirelessly to help us. She is friendly and pleasant. I know that she will succeed in getting rid of our rats. She is patient and answers all our questions. We definitely will recommend your company to anyone who needs your services in –Wilmington, NC.
An Arlington, TX customer said that Michael Beall did such a great job and he is very professional.
I wanted to take the opportunity to commend BC West. He is an excellent representative for TruTech- polite, courteous, prompt, thorough and above all dependable, honest. and TRUSTWORTHY. He never failed to call before hand and made his appointment in a timely manner. He is truly the caliber of employee you would want to represent your company.–Mt. Pleasant, SC
Roy Keel did a very, very good job.
Dear Trutech, yesterday happened just like you promised! You had told me that if I saw a snake on our property again to call you any day or any time because that’s the best time to catch them – that is, soon after they’re spotted. You sent Alfred Burns right away and Nick Yohn, D.M. arrived, shortly thereafter. Removing that 65″ snake from our yard was a great relief for my wife and me.
You have kept every promise you’ve made and you have provided great customer service at every step. This episode with the snake has been just one more example in a list of number of things you have done for us–Lexington, SC.
Thanks Brent Shiver! It makes me feel so much more secure having your service! Have a very happy & prosperous 2012!!!
Kudo Twice over for Trutech!
This past summer was not a pleasant one for me as I had a big problem with ‘copperhead snakes’. I quit counting at thirty two (32). After discovering a large snake in our basement, I started calling exterminators claiming to specialize in snake removal. The first two were a colossal waste of money. The first company that came out said, “Oh we don’t deal with poisonous snakes”. The next one told me to just leave them alone and everything would be fine. Can you imagine being told to leave a copperhead in your house alone?
Then TruTech’s Michael Green came. What an awesome guy! He was so knowledgeable and respectful. He caught two snakes the first night with his traps. I was so impressed with Michael, I recommended TruTech to my best friend in Florida. She had a rat problem on Amelia Island. Her tech Tony, gave her the same great service and sense of relief that Michael did for me.
Thanks for having such professional and dedicated employees.–G.P~ Dallas, TX
I just wanted to extend my appreciation for the hard work and diligent effort of one of your technicians. His name is Alex Laufenberger. He is always on time and has been trying hard to resolve our issue (still ongoing). His colleague Josh is also very helpful.”–Jupiter, FL
To Whom It May Concern: Tony Holland, our Technician responded very promptly today to my critical need. He was EXTREMELY helpful in fixing this scary situation for me. He is always very courteous, helpful, and proactive in resolving my issues. I wanted to let you know what a great employee you have. He gave me back some peace of mind” –Jacksonville, FL
I just wanted to thank TruTech for the professional squirrel removal services that you have provided through Clint Whitaker. He has done a super job, handles himself professionally and courteously, and repaired several areas where squirrels and chipmunks have eaten their way into the attic and crawlspace of my home. It was a tough job, but he did it, always with a smile and easy going personality that made it comfortable to have him working here at the house. He’s very knowledgeable, helpful and has shared some good points for pest prevention.
Thank you for a great job.–Auburn, AL
I strongly felt the need to send this complimentary note on behalf of your technician, Alfred Burns. Mr. Burns professionalism and expertise has been extremely effective and quite a comfort to my family in our time of need. We had a few issues with possums in my home and on my property and am happy to say he has resolved the problem in a very short period of time. Mr. Burns set traps, plugged small openings, reinforced around the air conditioning/heating system, etc… and educated us on how to recognize future potential problems for the future. He remained professional and courteous even when I may have been exhibiting negative behaviors that were based on fear since my 82 year old mother was very afraid and unable to remain in our home at the time.
Mr. Burns is an asset and a compliment to your organization and has left quite a positive impression on me. Therefore I would not think twice in calling or referring you company again if the need should arise.
Thank you, we are again comfortable in our home thanks to Mr.
Josh Jamison is an excellent representative for Trutech!
My husband and I discovered a rat problem at our house in November, and our Orkin Service Manager referred us to Tru Tech. Josh came in and took charge immediately. He knew exactly what to do and he set about doing it at once. He was very thorough in explaining his plan of action and kept me informed all along the way. Within less than two weeks, there was no sign of a problem which we had seen growing quickly.
Josh exudes confidence and has a strong sense of customer service. He responded immediately to every phone call I placed. I dialed his number by mistake this week, didn’t leave a message, and even though his work with us was finished, I still heard back from him within five minutes to see what I needed. He was careful in moving items in the house and in protecting our carpets when he came into the house from outside.
My husband and I are extremely pleased with our Trutech experience. The technician creates the customer experience, and you have a winner in Josh.–B.P. Atlanta, GA
Bats’ Annual Visit Can Be Trouble For Hosts
By Rob Pavey| Staff Writer
They arrive in Augusta each spring — just before the golf fans — and linger until late November. While they’re here, the migrating bats raise their young and consume millions of insects during nightly feeding forays that take them hundreds of miles. They also need someplace to stay, but freeloading bats aren’t always welcome neighbors. “Sometimes people complain about the noise, or the odor,” said Lee Kennamer, a wildlife biologist with Trutech LLC., a nuisance wildlife service based in Marietta, Ga. Mr. Kennamer and his crew are spending a week in Augusta trying to evict colonies of Mexican free-tailed bats that have taken up residence in more than a dozen apartment buildings off Washington Road.
The largest known colony of Mexican free-tailed bats is in Texas, near San Antonio, where 20 million bats consume 200 tons of insects every night. The colony in Augusta is smaller: anywhere from several dozen to several thousand — or even tens of thousands, he said. Although bats are protected as nongame animals, they are also plagued by habitat loss and are easily harmed by pollution. Mr. Kennamer’s objective isn’t to harm the bats. He just gets them to move. “You find their entry points and block them,” he said, pointing out tiny openings near a building’s roofline where bats enter. Such openings can be fitted with “bat valves” that serve as one-way doors that allow the creatures to leave but not re-enter. “If they can’t use their usual entry point, though, they’ll look for other ways to get in,” he said. “So we have to go around to all the buildings and seal up areas they might try to use to move into.”
Large bat colonies typically require large food sources. Washington Road isn’t a bountiful hunting ground, but the nearby open expanses of Augusta National Golf Club, Augusta Country Club, Lake Olmstead, Augusta Canal and the Savannah River might play a role in the bats’ choice of roosts. “They like ponds, pastures with flat surfaces — any open area where they can find food,” he said. “It’s not unusual to find houses overlooking golf courses that have bats living inside.” Although they are gentle, abiding little creatures, bats are also noisy and can generate huge quantities of nitrogen-rich droppings, known as guano.
“Usually, this species likes to live in caves,” Mr. Kennamer said. “But in places without caves, they will move into barns, houses, anything that gives them shelter.” Were it not for the abundance of manmade structures, the species might not be as stable as it is, he said. Typically, the Mexican free-tails stay in Augusta until November, when they leave for warmer locales far to the south. “When they’re traveling, some groups are so large they show up on Doppler radar,” he said.
Giant Bee Hive Moved From School
When storms toppled an old tree near Hurst Hills Elementary school on Billie Ruth Lane in Hurst, students got an up-close look at a four-foot high beehive with thousands of bees inside. FOX 4 was there when experts removed the hive without harming the important pollinators.
Bat Exclusion–A Common-Sense Solution to an Age-Old Problem
By: Kevin Cherry
IT WAS LIKE A SCENE from an old horror movie. A burly Police Officer cowered with a tennis racket in hand, while the petite Homeowner fearfully peered over his shoulder. A Big Brown Bat (Eptesicus fuscus) flew from room to room, dodging the frantic racket swings of the Officer in pursuit. As absurd as this scenario appeared, it was nothing new for me–just a typical day’s work for our Company! Fortunately, I arrived in time to prevent injury to the bat, damage to the people, or to the furniture. I proceeded to easily remove the frightened bat from the living room curtains, where it had landed.
In the past, the Animal Control industry has done little to alleviate the fears of Homeowners or to develop humane solutions for bat removal. Poisons, repellents, and death have been the legacy of the exterminator. But education is slowly changing that story.
Although the Homeowner in this particular instance had encountered only one bat, there were actually more than 50 Big Brown Bats roosting in her chimney, as is often the case. A chink in the bricks’ mortar allowed them to crawl in through the fireplace, where they apparently had been living for years.
The Lady of the house seemed apprehensive but curious, as I explained the positive side of bats. She was squeamish as many Homeowners are, about sharing her space with any small, wild animal. I talked about how bats provide insect control, but I didn’t really get her attention until I mentioned how bat guano could do wonders as a fertilizer for her flowers!
When I returned to this particular home at sundown, a crowd of neighbors had gathered to watch the bats come out to feed. Several families brought picnic dinners, and children clustered around me, full of questions. As darkness fell, I used a spotlight to illuminate the bats as they were exiting. Flurries of bats flew overhead, and then out to feed on moths near the street lights.
If you haven’t looked up in your attic lately, these attic-dwelling creatures could be calling your home theirs. Many States have laws that protect bats, so whatever you do, call Trutech LLC.! We are licensed and insured Professionals, who are trained and skilled in the humane removal of bats. We also specialize in the preventative measures to keep them from re-entering your home!
Amazing Puppy Rescue
With machete in hand, Steve Stewart worked his way through the swamp, hearing the cries of a young dog. The cry started to fade when he approached an area of the swamp. He found the dog buried in quick sand up to its neck. With one paw clinging onto a branch, inches away from death, Steve was able to drag the dog out of the swamp onto dry land. He carried the Labrador in both arms through the swamp to safety. The customer’s eyes were red from crying profusely. Then in the distance she saw Steve Stewart, exhausted with a hundred pound Labrador in both arms. The customer ran to him dreading that the dog was dead. The customer was at the dog’s side hoping he would lift his head and when he heard her voice he did. She said she had never been so scared in her life. Because of Trutech and their brave Technician, her dog had a chance to live another day!
The Demise of the Rat King
One look at the scene and your stomach turned. The ground was alive beneath your feet as tens of thousands of Norway rats scurried back and forth, in and out of their burrows. These rats showed no regard for the tenants as they regularly snatched food right out of their hands. I was looking at the grounds of a local apartment building.
The tenants seemed to be used to this disgusting display, accepting their plight. What stood out on this day was the emergence of the usually absent Rat King. This beast, easily as large as a house cat, would typically reign from below. Today he sauntered around the grounds surveying his kingdom, perhaps looking for other nearby apartment complexes to conquer. Perhaps he could sense what was to come though, that today was unlike any other.
This day was different indeed. Today, the Rat Men of Trutech, LLC. were on the scene and prepared to dethrone the King. Randy, Jeff and new trainee, Adam, were armed with the best ammunition available and stormed in with a vengeance. At first, the Rat King was unphased, thinking he would easily dispense of the intruders like he had done on previous occasions. As the Rat Men moved closer and closer, purging their path of any and all rodents, his demeanor changed. One could see the panic spread over his face and he began to retreat. Randy made the first move and blocked his retreat, while Jeff and Adam flanked him on either side; he was trapped.
With a full on assault, the Rat Men of Trutech were able to purge the premises of the mighty rat kingdom. The residents applauded in appreciation for the hard work, fortitude and bravery of these men.